Hotel Policies

  • All visitor information must be informed in advance to our Reception staff, including number of visitors, names and the time they will arrive and depart. Visitors must leave a photo ID with Security.
  • Visitors are only allowed in public areas, not in the guest room.
  • Guests must collect their visitors at Reception.
  • Visitors can stay for a maximum of 2 hours without charge. Over 2 hours will be charged at 3,000,000 VND per person. Over 6 hours will be charged at 6,000,000 VND per person. All charges will be billed to the guest’s room account.
  • Visitors must leave the Retreat by 17:00.

Avana Retreat rooms are strictly non-smoking. There will be a cleaning fee of 3,000,000VND per incidence of smoking. For our guest’s comfort, there are designated outdoor smoking areas available at the retreat. Please ask our staff for assistance.

No loud noise devices are allowed at the Retreat due to privacy concerns because they will create noise and disturb the other guests. Any violation is subject to a fine of 3,000,000 VND.

Children & Families

Yes, we have a kid’s club that is located near the Green Chili Restaurant. The club offers safe and creative activities that can delight your child and give you a much-needed break. Please note that children under 4 must be accompanied by an adult. 

We have a baby cot that can be placed in your room for a child under 2yrs, and an additional bed for children from 2yrs and older. The choice of parents' bed means that you share a bed with a child under 11yrs, i.e. co-sleeping.

Please note that the room rate includes accommodation for 2 adults and 1 child under 6 years old. Extra persons and/or children above the age of 6 are subject to surcharges. Please contact our customer service department for specific pricing information.

We have Avana Chicken Farm where your children can visit and collect eggs for their breakfast. We also have duck and fish ponds where they can come feed the duck and the fish. A four-season swimming pool with life jackets allows your children to swim even in winter. 

If your children want to learn about local life, we have a Stilt House Museum that displays collections of minority ethnic groups in Mai Chau. A fishing pond is just next to the museum is another nice place if they want to challenge their fishing skills.

Food & Drink

Avana Retreat doesn't serve halal food, but if there are other types of food you can opt for, please let us know.

Our available menu offers some vegetarian and vegan options. If you want to book a private dining, we can create a menu according to your demand. Contact Avana Retreat for more details.

Our available menu offers some Gluten-free food options. If you want to book a private dining, we can create a menu according to your demand. Contact Avana Retreat for more details. 

Hotel Facilities

Yes, Avana has four swimming pools – the main pool for guests is located at the Cloud Pool Bar. Three villas have their own private pool. All pools are heated in the cold weather.

Yes. We offer free parking space for Avana’s guests.

Transportation & Distance

For your convenience, Avana Retreat offers private car service (with a charge). Please send information to the following email to book the service: [email protected]

Every day, Avana Retreat has a Limousine from&to Hanoi and Avana Retreat with schedule and fee as below:

Daily schedule

  • From Hanoi to Avana Retreat:

7:30: Pick up at Hanoi Opera House (Nha Hat Lon)

8:00 - 8:15: pick up at Big C Tran Duy Hung 

  • From Avana Retreat to Hanoi

12:30 - 12:45: Pick up at Avana Retreat – Drop off at Big C Tran Duy Hung/ Hanoi Opera House (Nha Hat Lon)

One-way Fares

  1. Middle seat (4 seats: S1, S2, S3, S4): 600,000 VND/pax
  2. Front and rear seats (4 seats: S5, S6, S7, S8): 500,000 VND/pax

Children sitting in a separate seat: counted as adults

Please contact Avana Retreat to check availability and reserve your spot.

To prevent traffic problems such as traffic jams, affecting travel time, Avana Retreat only picks up/drops off at two fixed points : Hanoi Opera House and Big C Tran Duy Hung.

Services & Activities

A private dinner by a beautiful waterfall, amidst nature, might be a gift that will make your spouse happy. The waterfall will be blocked from other guests for your privacy. A table is romantically set up with flowers and candles, a chef is to prepare gourmet dishes and to make sure your special night is flawless. 

We can also set up a romantic dinner at Cloud Pool Bar by the pool. Please contact our staff or our customer service department to have more information.

Except for the morning hike, all tours are private to ensure comfort to our guests. You will have your own car and a local guide to take care of you during the trip.

We offer many activities that you can engage in. There are on-site activities like egg collecting, duck feeding, fishing, Thai dances, and outdoor cinema and outdoor activities like morning hiking, mountain trekking, Jeep tour, and Hmong craft village exploring. Please contact our customer service department for detailed information. 

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