Please read this page carefully before you start to use our website. It may include links to other websites over which we have no control. Avana Retreat is not responsible for the privacy policies or practices of other websites. If you access these websites via our website, you should review the privacy policies of those websites so you can understand how they collect, use and share your information.
Your information we collect and process from you:
When you create an account or book a reservation, or when you use our website, your information (information that identifies you or relates to you as an identifiable person) that we may collect through the sites about yourself or others include:
Your information that we collect from third parties:
We may use the personal data you supply to us via our site for the following purposes
To fulfil a contract, or take steps linked to a contract: this is relevant where you make bookings or place an order with us. This includes, for example:
As required by us to conduct our business and pursue our legitimate interests, in particular:
Where you give us consent:
For purposes which are required by law, such as:
Wherever we rely on your consent, you will always be able to withdraw that consent, although we may have other legal grounds for processing your data for other purposes, such as those set out above. In some cases, we are able to send you direct marketing without your consent, where we rely on our legitimate interests. You have an absolute right to opt-out of direct marketing, or profiling we carry out for direct marketing, at any time. You can do this by following the instructions in the communication where this is an electronic message, or by contacting us using the details set out below.
We use reasonable technical, administrative and physical measures to protect Personal Information contained in our system against misuse, loss or alteration. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security. We cannot enforce or control the security of the computers, electronic devices, or electronic communication method that you use to send e-mails and submit Personal Information to us over the Internet. You are responsible for ensuring that the computers, electronic devices and electronic communication methods you utilize will provide adequate security for communicating with us. We are not responsible for the disclosure or interception of your Personal Information before we receive it.
Whenever we collect or process your Personal Information, we will only keep it for as long as is necessary for the purpose for which it was collected, active legal proceedings, an identifiable and ongoing legal business need (such as record keeping) and to the extent permissible by applicable law. Where there is no sufficient justification to retain such Personal Information, such Personal Information will be safely and securely deleted, disposed of, blocked and/or anonymised for example by aggregation with other data so that it can be used in a non-identifiable way for statistical analysis and business planning.
Subject to applicable laws, you may have rights in relation to your personal data. Such rights include:
A cookie is a small file of letters and numbers that is sent to your computer by a website and automatically saved on your computer by your web browser. Each time you request a page from the website, your web browser sends this cookie back to the website server.
What cookies do we use?
We uses the following cookies:
How do I turn cookies off?
If you do not wish us to install cookies or you don’t agree with how we use these cookies, you can change the settings on your internet browser to reject them. For more information please consult the “Help” section of your browser or visit www.aboutcookies.org, www.allaboutcookies.org or http://optout.aboutads.info/#/. Please note that if you do set your browser to reject cookies, you may not be able to use all of the features on our websites.
Any changes we make to our privacy notice in the future will be posted on this page and, where appropriate, notified to you by e-mail or otherwise. Regularly reviewing this page ensures that you are always aware of what information we collect, how we use it and under what circumstances, if any, we will share it with other parties If you have questions about The Retreat website policies, please contact:
Please let us know if you are missing any service or if you have any request for extra services: